PM Question of the Week - week 10 2015

Dear colleague, welcome to the "PM question of the week" newsletter for week 10 2015.

Exercises constitute a fundamental part of the PMP exam preparation: they provide a set of unambiguous questions that can give you a good score advantage during the test. This week we challenge your understanding of one of the seven basic project management quality tools: the Cause and Effect Diagram.

In the diagram shown in the image, what does "bad communication" represent?

a. A gap to be closed.
b. An objective to be achieved.
c. An effect of the problem.
d. An actionable cause.

Answer to question and explanation

The correct answer is d. An actionable cause.

Explanation: a Cause and effect diagram, also referred to as Ishikawa or fishbone diagram, is a tool used to track an issue or problem to its actionable root causes. It is important to remember that the problem is stated in the "head" of the fish, while the causes are listed in the fishbone.
The other options:
a. A gap to be closed. and An objective to be achieved.: this information goes in the head of the Ishikawa diagram.
An effect of the problem. this information too goes in the head of the cause-and-effect diagram.

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