PM Question of the Week - week 14 2015
Dear colleague, welcome to the "PM question of the week" newsletter for week 14 2015.
In this issue we challenge you with a situational PMP question regarding conflict management: this type of question describes a situation and ask how would you behave. As always, situational questions assume that your are the project manager, even if this is not explicitly stated.
Answer to question and explanation
The correct answer is b. Compromise.
Explanation: compromise, that is giving up some ground and gain other ground elsewhere, is the best conflict management strategy when no other viable alternative exists: in the situation it is impossible to change framework technology (IT head ground) and at the same time it is also impossible not to fulfill the contractual obligations (customer ground), so you need to compromise.
Let's examine the other options:
a. Avoidance consist in doing nothing: this is a very bad choice as the conflict will not go away and will get worse over time if not solved.
c. Assertiveness means that you force a "IT head wins - Customer loses" solution. This is impossible as you are bound by the contract.
d. Accommodation means that you force a "IT head loses - Customer wins" solution. The question clearly states that this is impractical at the current stage of the project.